Supply Chain & Logistics
Every Check Call
Every Check Call
Answered Before
Anyone Makes It.
Dispatch spends its day answering "where's my freight?" and chasing carriers for updates that should arrive on their own. Your AI agents handle status requests around the clock, pull ETAs before anyone asks, and escalate only the exceptions that actually need a human.
Consignee notified
Dock appt moved
Load Exception Agent
Checking shipment status
Inbound: "Checking on load 48213 — it was supposed to deliver at 8am and the receiver says nothing has shown up. Can someone tell me where the truck is?"
AI exception analysis
Load located
Carrier matched · Last telematics ping 41 min ago, I-70 W
Delay confirmed
Driver hours near limit · Weather slowdown on route
Revised ETA calculated
Delivery appointment at risk · Receiver dock closes 16:00
Actioned: Consignee notified with revised ETA · Dock appointment moved to 13:30 · Account manager alerted with full timeline
The real problemWhy Dispatch Spends the Day
Why Dispatch Spends the Day
On Everything But Dispatching.
Check calls never stop
Customers call for status. You call carriers for status. The same information gets relayed by hand a dozen times a day, and none of it is work that moves a load closer to its destination.
Paperwork holds up the invoice
A load delivers on Tuesday and bills on Friday because nobody chased the POD. Cash sits in someone's inbox as a photo attachment while the billing team works through a backlog by hand.
Exceptions surface too late
A delay gets noticed when the receiver calls angry, not when the truck first fell behind. By then the appointment is gone, the detention clock is running, and the customer already knows before you do.
What we buildFour Systems That Run
Four Systems That Run
Between the Pickup and the Invoice.
24/7 track-and-trace agent
Customers asking where their freight is get an accurate answer by phone or email at any hour — pulled live from your TMS and telematics, not from a person reading a screen. Routine status requests stop reaching your team at all.
Automated carrier check calls
Your AI agent contacts carriers on schedule for pickup confirmation, in-transit position, and delivery status, then writes what it learns straight back to the load record. Nobody works a call list to keep the board current.
Exception detection and escalation
Late departures, missed appointment windows, and stalled trucks get flagged the moment the data says so. The system notifies the customer, works the reschedule, and pulls in a human only when the call genuinely needs one.
Document capture to invoice
PODs, BOLs, and rate confirmations are chased, read, matched to the right load, and filed automatically. Clean deliveries move to billing without anyone opening an attachment, so invoices go out on delivery day instead of at week's end.